Privacy policy

1. Person in charge of personal information

In accordance with Québec's Law 25, Géniarp Inc. is responsible for protecting the personal information it collects. The person in charge of the protection of personal information can be reached at info@geniarp.com, by phone at (418) 847-3333, or by mail at 4650, boul. de l'Auvergne, Québec (Québec) Canada G2C 2B5.

2. Information collected

When you fill out a quote or contact form, we collect: name, email, phone, organization, property address or lot number, project description, urgency level and any documents you choose to attach (plans, photos, deeds).

We collect no unnecessary sensitive information and use no profiling or targeted advertising tools.

3. Use

Your information is used only to review your request, prepare a quote, contact you and carry out the mandate where applicable. It is never sold or rented.

4. Disclosure and hosting

Your request is forwarded to the relevant department within Géniarp. Data is hosted by secure cloud providers that may be located outside Québec; contractual and technical measures ensure equivalent protection.

Ad and audience measurement: only if you accept advertising cookies, Google LLC (Google Ads and Google Analytics 4) receives the ad click identifier, pages visited, whether a quote request was sent or our phone number was clicked, and anonymized traffic statistics, to measure and optimize our ads and understand site traffic. Form content (name, email, phone, message) is never sent to Google. You can withdraw consent at any time with the "Manage cookies" link. See https://business.safety.google/privacy/.

5. Retention and security

Information is kept as long as needed to process your request and meet our professional and legal obligations, then securely destroyed. Attached documents are stored in a private, restricted-access space.

6. Your rights

You may request access, correction, withdrawal of consent or deletion by writing to info@geniarp.com. We respond within 30 days. You may also file a complaint with the Commission d'accès à l'information du Québec.

7. Confidentiality incidents

If an incident presents a risk of serious injury, Géniarp will notify the affected persons and the Commission d'accès à l'information, and keeps an incident register.